Acceptable Use Policy

Last Updated: 3 January 2026

This Acceptable Use Policy ("Policy") sets out the rules and standards of behaviour expected from anyone using the Book My Massage website and platform available at www.bookmymassage.co.uk (the "Platform"). By accessing or using the Platform, you agree to comply with this Policy. This Policy applies to all users, including customers, massage therapists, wellness centres, and business owners. Book My Massage is an online directory and marketplace platform operated by XDezo Limited.

1Purpose of the Platform

Book My Massage is designed to help users:

  • discover local massage and wellness services
  • view information about service providers
  • submit enquiries or booking requests
  • share genuine reviews and feedback

The Platform must be used in a lawful, respectful, and responsible manner at all times.

2Prohibited Activities

You must not use the Platform to engage in any activity that is unlawful, harmful, misleading, or disruptive.

a. Illegal or Unlawful Behaviour

You must not:

  • promote, facilitate, or participate in illegal activities
  • offer or advertise services that violate UK law or regulations
  • post content that is obscene, threatening, abusive, or harmful
  • infringe the privacy, property, or legal rights of others

b. Harassment, Abuse, or Harm

You must not:

  • harass, threaten, bully, or intimidate other users or providers
  • post hate speech, discriminatory remarks, or defamatory content
  • engage in verbal, emotional, or sexual abuse through the Platform

c. Misuse of the Platform

You must not:

  • create fake or misleading listings, enquiries, or reviews
  • impersonate another person, business, or organisation
  • use bots, scripts, scraping tools, or automated systems without permission
  • send spam, unsolicited promotions, or unauthorised advertising
  • interfere with or disrupt the normal operation of the Platform

d. False or Misleading Content

You must not:

  • provide inaccurate, misleading, or deceptive information
  • make exaggerated or unsubstantiated claims about services or qualifications
  • post fake testimonials or manipulate ratings or reviews

e. Security and Technical Violations

You must not:

  • attempt unauthorised access to accounts, systems, or data
  • upload or transmit viruses, malware, or harmful code
  • disrupt, damage, or attempt to compromise the Platform or its infrastructure

3Responsibilities of Users

All users are expected to:

  • use the Platform in good faith
  • treat others with respect and professionalism
  • provide honest and accurate information
  • comply with this Policy and all other applicable platform policies
  • report suspected misuse or suspicious activity promptly

4Responsibilities of Businesses and Service Providers

Businesses and service providers using the Platform must:

  • maintain truthful, accurate, and up-to-date listings
  • ensure services offered are lawful and professionally delivered
  • communicate clearly and respectfully with customers
  • respond to enquiries and booking requests responsibly
  • manage cancellations and changes professionally
  • avoid pressuring users to leave reviews or ratings

5Monitoring and Enforcement

Book My Massage may, where reasonably necessary:

  • review or investigate activity to assess compliance with this Policy
  • remove or restrict access to content that breaches this Policy
  • suspend or terminate accounts that engage in misuse, abuse, or repeated violations

We are not obliged to monitor the Platform continuously or to take action in response to every report. Enforcement decisions are made at our discretion, based on the nature and severity of the issue.

6Reporting Violations

If you encounter behaviour or content that breaches this Policy, please report it to us at:

support@bookmymassage.co.uk

Reports are reviewed, and appropriate action may be taken where necessary.

7Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in platform use, legal requirements, or operational practices.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Platform indicates acceptance of the updated Policy.