Privacy Policy

Book My Massage is an online platform that connects customers with massage therapists and wellness providers across the UK.

Our legal name is:

• Book My Massage Ltd
• Registered in: United Kingdom
• Email: support@bookmymassage.co.uk
• Address: 2nd Floor, 45 Oxford Street, London W1D 2DZ, United Kingdom

We may collect and process the following types of personal data:

a. Information You Provide

• Name
• Email address
• Phone number
• Location or postcode
• Booking details
• Payment details (if using integrated payment features)
• Messages or enquiries you send to us or to businesses listed on our platform

b. Information We Collect Automatically

• IP address
• Device type
• Browser type and version
• Pages you visit on our website
• Time spent on the website
• Referral source (such as Google or social media)

c. Information from Third Parties

We may receive personal information from third-party booking tools or payment processors if you use their services through our platform.

We use your personal data for the following purposes:

• To provide and manage your account
• To help you make bookings and send confirmations
• To communicate with you about your bookings or support requests
• To improve the website's functionality and user experience
• To send you service updates, promotions, or offers (with your consent)
• To protect against fraud, abuse, or illegal activities
• To comply with legal obligations

We do not sell your personal data to any third party.

Under the UK GDPR, we process your data based on the following legal grounds:

• Your consent when you agree to receive marketing emails or create an account
• Contractual necessity when we process bookings or enquiries
• Legitimate interests such as improving user experience or analysing website traffic
• Legal obligations when required by law or to respond to lawful requests

We take steps to keep your information safe and secure. These include:

• Using HTTPS and SSL encryption on our website
• Storing data on secure servers with limited access
• Encrypting or tokenising sensitive data like payment details
• Regular security audits and backups

We only keep your personal data for as long as necessary to provide our services or as required by law.

We may share your data with:

• Massage providers you book with
• Payment processors (such as Stripe or PayPal)
• Email service providers for transactional emails or newsletters
• IT or hosting providers who help us run the website
• Law enforcement or authorities when required by law

All third-party providers are required to protect your data and follow UK GDPR rules.

Under the UK GDPR, you have the following rights:

• Right to access – request a copy of the personal data we hold about you
• Right to correct – ask us to fix inaccurate or incomplete data
• Right to delete – request deletion of your data in certain circumstances
• Right to restrict processing – ask us to limit how we use your data
• Right to object – stop us from processing your data for direct marketing
• Right to data portability – receive your data in a usable format to transfer elsewhere
• Right to withdraw consent – if processing was based on your consent

To exercise any of these rights, email us at: privacy@bookmymassage.co.uk

We use cookies to:

• Remember your preferences
• Improve website speed and performance
• Analyse traffic and visitor behaviour
• Support features like login and bookings

You can manage your cookie preferences in your browser settings. For full details, please read our Cookie Policy.

If you choose to receive updates or promotions, we may send occasional marketing emails. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or contacting us directly.

Our website is not intended for children under 16. We do not knowingly collect personal data from anyone under 16 years of age. If you believe a child has submitted data to us, please contact us so we can remove it.

Our platform may link to other websites such as booking tools or therapist pages. We are not responsible for the content, privacy policies, or practices of these third-party sites. Please read their policies before sharing any data.

We may update this Privacy Policy from time to time. If we make significant changes, we will post them here and update the "Last Updated" date at the top of this page. Please check this page regularly to stay informed about how we protect your privacy.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: privacy@bookmymassage.co.uk

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Website: https://ico.org.uk