Terms of Service

Book My Massage is an online platform that allows users in the UK to:

• Discover various types of massage services
• View profiles of local massage centres or therapists
• Book appointments directly or through third-party links
• Leave reviews and share feedback

We do not provide massage services ourselves. We connect customers with independent professionals and businesses.

To access certain features such as booking, saving favourites, or writing reviews, you may need to create an account. By creating an account, you agree to:

• Provide accurate and truthful personal information
• Keep your login details secure
• Be responsible for all activity under your account
• Not share your account with others

We may suspend or delete accounts that are abusive, inactive, or violate our Terms.

a. Service Information

All service details such as pricing, descriptions, availability, and therapist qualifications are provided by the listed businesses. We are not responsible for errors or omissions in these listings.

b. Booking Methods

• Some bookings can be completed directly on our platform
• Others may redirect you to the provider's own website or booking tool

c. Payments

If you make a payment through Book My Massage, we use secure third-party payment processors. We do not store your card information. Some businesses may accept cash or card payments directly at the appointment location.

a. Customer Cancellations

Cancellation policies vary by provider. Always check the cancellation terms before booking. Some may offer full refunds, while others may charge a cancellation fee or offer no refund for late changes.

b. Provider Cancellations

If a therapist or centre cancels your appointment, you should receive a full refund if payment was made in advance. If the booking was made off-site, you must contact the provider directly.

c. Refund Processing

• If your booking was made through our platform, we will process eligible refunds within 5 to 10 business days
• If booked via a third party, you must request a refund directly from the provider

Businesses and therapists using Book My Massage agree to:

• Provide accurate business information and keep listings updated
• Honour bookings and treat customers professionally
• Comply with all UK laws and regulations, including licenses and health and safety standards
• Accept reviews and feedback in good faith

We reserve the right to remove or suspend listings that breach our policies or receive repeated negative reports.

a. Leaving Reviews

Users may submit ratings and reviews after receiving services. Reviews must be:

• Based on actual experiences
• Free of offensive or defamatory language
• Not used for promoting other businesses or services

We may remove reviews that do not follow these guidelines.

b. User Conduct

You agree not to:

• Misuse the platform by posting false content, spam, or malicious links
• Harass, abuse, or harm others
• Use our website for illegal or unauthorised purposes

We may restrict access or take legal action for misuse.

• We strive to keep the platform available at all times, but we do not guarantee uninterrupted access
• We may update or change parts of the website, listings, or features without prior notice
• We may also remove or change services, restrict access to certain users, or update pricing structures at any time

Our website may include links to third-party websites, booking systems, or payment providers. We do not control these services and are not responsible for their content, privacy policies, or actions. Use third-party services at your own risk.

• All content on Book My Massage including logos, branding, text, layout, and graphics is protected by copyright and intellectual property rights
• You may not reproduce, copy, or use any of our content without written permission
• Business logos, service details, and images submitted by providers remain their property and are used with permission

We may update these Terms of Service from time to time. Changes will be posted on this page with the updated date. Continued use of the platform means you accept the new version of these Terms.

If you have questions about these Terms of Service, please get in touch with us at:

• 📧 Email: support@bookmymassage.co.uk
• 📍 Address: 2nd Floor, 45 Oxford Street, London W1D 2DZ, United Kingdom

These Terms are governed by the laws of England and Wales. Any legal disputes shall be handled in the courts of the United Kingdom.