Terms of Service

Last Updated: 3 January, 2026

These Terms of Service (“Terms”) explain how Book My Massage operates and set out the rules for using our website, platform, and services available at www.bookmymassage.co.uk (the “Platform”). By accessing or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.

These Terms apply to:

  • Users searching for or enquiring about massage services (“Users”)
  • Massage therapists, wellness centres, and businesses listed on the Platform (“Service Providers”)

1Who We Are

Book My Massage is an online directory and marketplace platform operated by XDezo Limited, a company registered in England and Wales.

  • Company Name: XDezo Limited
  • Company Number: 16447007

Book My Massage provides a digital platform that helps Users discover and connect with independent Service Providers across the United Kingdom.

Book My Massage:

  • Does not provide massage or wellness services
  • Does not employ Service Providers
  • Does not act as an agent for Users or Service Providers

2Our Role as a Platform

Book My Massage acts solely as a technology and marketing platform.

We:

  • Display business listings and service information supplied by Service Providers
  • Enable Users to submit enquiries or booking requests
  • May redirect Users to third-party websites or booking systems

We do not:

  • Take payments or process transactions
  • Confirm, guarantee, or manage bookings
  • Negotiate terms on behalf of either party

For the avoidance of doubt, Book My Massage is not a party to any agreement, contract, or transaction between Users and Service Providers.

3No Payments or Financial Transactions

Book My Massage does not:

  • Collect payments
  • Hold funds
  • Process refunds
  • Act as a payment intermediary

Any payment, cancellation, refund, or financial arrangement is handled directly between the User and the Service Provider.

We accept no responsibility for:

  • Payment disputes
  • Pricing changes
  • Refund decisions
  • Failed or cancelled appointments

4User Accounts

Some features of the Platform may require account registration.

When creating an account, you agree to:

  • Provide accurate and up-to-date information
  • Keep login details secure
  • Be responsible for all activity under your account

You must not:

  • Share accounts
  • Impersonate others
  • Use accounts for fraudulent or harmful purposes

We reserve the right to suspend or terminate accounts that breach these Terms or misuse the Platform.

5Using the Platform as a User

As a User, you acknowledge that:

  • All service information is provided by Service Providers
  • Availability, pricing, and service details may change at any time
  • You are responsible for checking qualifications, suitability, and policies before booking

We do not guarantee that:

  • Service Providers will respond to enquiries
  • Booking requests will be accepted
  • Services will meet your expectations

6Service Providers and Listings

Service Providers using the Platform agree to:

  • Provide accurate, lawful, and up-to-date information
  • Comply with all applicable UK laws and regulations
  • Hold any required licences, qualifications, or insurance
  • Treat Users fairly and professionally

Book My Massage does not verify or guarantee:

  • Credentials or certifications
  • Legal compliance
  • Quality, safety, or outcomes of services

We may remove or suspend listings that:

  • Contain misleading or unlawful information
  • Breach our policies
  • Receive repeated, credible complaints

7Reviews and User Content

Users may submit reviews, ratings, and other content.

By submitting content, you confirm that it:

  • Is truthful and based on genuine experience
  • Is not abusive, defamatory, misleading, or promotional

We reserve the right to:

  • Moderate, edit, or remove content
  • Use submitted content for platform promotion and marketing

8Acceptable Use

You agree not to:

  • Misuse the Platform
  • Upload malicious code or harmful content
  • Scrape data or attempt unauthorised access
  • Harass, threaten, or harm others
  • Use the Platform for unlawful purposes

We may restrict access or take appropriate action if misuse occurs.

9Platform Availability and Changes

We aim to keep the Platform available but do not guarantee uninterrupted or error-free access.

We may:

  • Update or modify features
  • Add or remove services
  • Restrict access for operational, legal, or security reasons

We are not liable for downtime, errors, or changes to the Platform.

10Third-Party Services and Links

The Platform may include links to third-party websites, booking tools, or services.

We do not control these third parties and are not responsible for:

  • Their content
  • Their policies
  • Their actions or omissions

Use of third-party services is at your own risk.

11Intellectual Property

All Platform content, including:

  • Design, branding, text, and layout

belongs to Book My Massage or its licensors unless stated otherwise.

You may not copy, reproduce, or use Platform content without written permission. Service Provider content remains the property of the respective owners.

12Disclaimers

The Platform is provided on an “as-is” and “as-available” basis.

We make no guarantees regarding:

  • Accuracy of listings
  • Availability of Service Providers
  • Outcomes of services
  • User satisfaction

Use of the Platform is at your own risk.

13Limitation of Liability

To the fullest extent permitted by law:

  • Book My Massage and XDezo Limited are not liable for indirect, incidental, or consequential losses
  • We are not liable for loss of income, business, reputation, or data
  • We are not liable for disputes, injuries, or dissatisfaction arising from services

Nothing in these Terms limits liability that cannot be excluded under UK law.

14Suspension and Termination

We may suspend or terminate access to the Platform if:

  • These Terms are breached
  • Misuse or harm occurs
  • Legal or security concerns arise

Termination does not affect rights or obligations already accrued.

15Changes to These Terms

We may update these Terms from time to time.

Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform means you accept the updated Terms.

16Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17Contact Us

If you have any questions about these Terms of Service, contact us at:

support@bookmymassage.co.uk